Last updated: August 16, 2025

NeckFixPro operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). NeckFixPro is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with our Services. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

“Personal information” means data that identifies or can reasonably be linked to you. We may collect or process the following categories depending on your interactions with our website:

Contact details

Name, billing/shipping address, phone number, email address.

Financial information

Payment card details, transaction data, payment confirmation.

Account information

Login credentials, settings, preferences.

Transaction information

Items viewed, added to cart, wishlisted, purchased, returned or exchanged.

Communications

Messages and inquiries sent to our support team.

Device information

IP address, browser type, device type, network connection.

Usage information

Navigation behavior, interactions with the Services, timestamps, analytics.

Personal Information Sources

We collect personal information from:

• Direct interactions (placing orders, account creation, customer support, checkout)

• Automated technologies (cookies, scripts, analytics)

• Service providers (payment processors, hosting partners, shipping tools)

• Business partners or marketing tools

How We Use Your Personal Information

We use your information for:

Provide and Improve the Services

Processing orders, payments, shipping, returns, exchanges, customizing your shopping experience, and improving website functionality.

Marketing and Advertising

Email campaigns, promotional messages, retargeting ads, personalized recommendations.

Security and Fraud Prevention

Authenticating accounts, preventing unauthorized activities, detecting suspicious behavior.

Communicating With You

Customer support, order confirmations, updates, service notices.

Legal Compliance

Responding to law enforcement, complying with regulations, protecting our legal rights.

How We Disclose Personal Information

We may share your personal information with:

Shopify

Since our store is hosted by Shopify, your data is processed according to Shopify’s Privacy Policy.

Service Providers

Such as payment processors, analytics tools, cloud storage, IT support, shipping and fulfillment partners.

Marketing Partners

For advertising, retargeting, and promotional campaigns.

Your Direct Consent

Such as when using social login integrations or requesting third-party services.

Affiliates

Within our corporate group.

Legal Purposes

Compliance with regulations, court orders, mergers, acquisitions, audits, or fraud investigations.

Relationship With Shopify

Our store is hosted by Shopify. Shopify may collect and process your personal information to:

• Provide core store functionality

• Improve Shopify’s services

• Support advertising features

Shopify is also a data controller for some types of processing.
Learn more here:
https://privacy.shopify.com

You may exercise rights related to Shopify’s processing here:
https://privacy.shopify.com/en

Third-Party Websites and Links

We are not responsible for third-party websites linked from our store. You should review their privacy and security practices before interacting with them.

Public or semi-public content you share via third-party platforms may be visible to others.

Children’s Data

Our Services are not intended for children and we do not knowingly collect personal information from minors under the age of majority in your jurisdiction.

If you believe a child has provided us personal information, contact us to have it removed.

We do not “sell” or “share” data of individuals under 16.

Security and Retention of Your Information

We implement reasonable security measures, but no system is 100% secure.

We retain personal information only as long as necessary to:

• Operate your account

• Provide Services

• Comply with the law

• Resolve disputes

• Enforce our agreements

Your Rights and Choices

Depending on your jurisdiction, you may have rights such as:

• Right to Access / Know

• Right to Delete

• Right to Correct

• Right to Data Portability

• Right to Opt Out of Sale/Sharing or Targeted Advertising

• Right to Restrict or Object to Processing

• Right to Withdraw Consent

• Right to Lodge a Complaint

You may exercise these rights using the contact details below.

We may need to verify your identity before processing your request.

You may designate an authorized agent to act on your behalf.

Complaints

If you have concerns about our data handling, contact us using the details below.
You may also have the right to escalate complaints to your local Data Protection Authority (DPA).

List of EU DPAs:
https://edpb.europa.eu/about-edpb/board/members_en

International Transfers

We may transfer and process your data outside your country of residence.

When data is transferred outside the EEA or UK, we rely on:

• Standard Contractual Clauses (SCCs),

• Adequacy decisions,

• Or equivalent legal mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised “Last updated” date.

Continued use of the Services constitutes acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, you may contact us at:

📧 contact@neckfixpro.com📍

For data protection purposes, NeckFixPro is the data controller of your personal information.