Return and refund policy

Return & Refund Policy (Worldwide)

We value your satisfaction and want you to feel confident shopping with NeckFixPro. Below is our worldwide return and refund policy, designed to comply with international consumer standards.

Right of Withdrawal (EU & UK customers)
If your order is delivered to the European Union or the United Kingdom, you have the legal right to cancel or return your order within 14 days of receiving it, without providing a reason.
To be eligible, the item must be unused, in its original packaging, and in the same condition you received it. Please keep your proof of purchase.

Returns for the Rest of the World
For customers outside the EU and UK, returns are accepted only if the product is defective, damaged during shipping, or if you received the wrong item. In these cases we will cover the return shipping costs and arrange a replacement or refund.
If you changed your mind and live outside the EU/UK, unfortunately we cannot accept the return.

How to Start a Return
To request a return, please contact us at contact@neckfixpro.com
. Our support team will review your request and provide instructions, including the return address and the next steps.
Items returned without prior approval will not be accepted.

Damages and Issues
We carefully inspect each order before shipping, but if your item arrives defective, damaged, or incorrect, please contact us immediately at contact@neckfixpro.com
. We will evaluate the situation and offer a solution — either a replacement or a full refund.

Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection. If approved, your refund will be processed automatically to your original payment method within 10 business days. Please note your bank or card issuer may require additional time to post the refund to your account.
If more than 15 business days have passed since your refund was approved and you still haven’t received it, please contact us at contact@neckfixpro.com